Privacy Policy
Policy on the Collection and Use of Personal Information
At L SPA, your privacy and trust are of utmost importance to us. We are committed to collecting, using, and managing your personal information responsibly and transparently in accordance with the Personal Information Protection Law (Articles 15, 22, and 24) and all other applicable data protection regulations.
By using our services, you acknowledge and consent to the collection and use of your personal information as described in this Privacy Policy.
1. Purpose of Collecting and Using Personal Information
L SPA collects and uses personal information solely for legitimate business purposes, including:
· Verifying your identity and managing reservations
· Providing spa and wellness services
· Processing payments and issuing receipts or invoices
· Performing legal or contractual obligations
· Handling inquiries, feedback, and customer support
· Improving service quality and enhancing the overall guest experience
We only collect information that is necessary for these purposes and never use personal data beyond the stated scope.
2. Types of Personal Information Collected
Depending on your interaction with L SPA, the following information may be collected:
· Identification information: Full name
· Contact information: Email address, mobile phone number, and preferred contact method (home or work)
· Reservation details: Date, time, and type of service reserved
· Transaction information: Data related to payment and booking history (where applicable)
L SPA does not collect any sensitive personal data unrelated to the provision of our services.
3. Retention and Use Period of Personal Information
Personal data is retained only for the time necessary to achieve the purposes outlined above, or as required by relevant laws (e.g., accounting or tax requirements).
Once the purpose of collection and use has been fulfilled, your personal information will be securely deleted or destroyed without delay, using appropriate methods to prevent recovery or misuse.
4. Rights of Customers and Consequences of Non-Consent
You have the right to:
· Request access to or correction of your personal data
· Request deletion of your information or withdrawal of consent at any time
Please note that if you do not consent to the collection and use of mandatory personal information, L SPA may be unable to provide or maintain certain services, such as reservation processing or aftercare assistance.
We appreciate your understanding as we work to maintain a safe and reliable environment for all guests.
5. Consignment of Personal Information Processing
L SPA does not currently entrust or outsource the processing of personal information to any external organization or individual.
All personal data is collected, stored, and managed directly by L SPA’s internal team in accordance with strict security and confidentiality procedures.
If, in the future, outsourcing becomes necessary for certain technical or operational purposes, such delegation will occur only after signing a formal consignment contract that clearly stipulates:
· The purpose and scope of data handling
· Prohibition of use beyond the entrusted purposes
· Confidentiality and security obligations of the service provider
· Accountability, compliance, and supervision by L SPA
Until such an arrangement is made, L SPA remains fully responsible for the secure and lawful management of all personal information.
6. Data Security and Management
L SPA implements appropriate technical and organizational measures to safeguard your data, including encryption, restricted access control, and periodic system audits.
All staff members are trained to handle personal data responsibly and are bound by confidentiality agreements to prevent unauthorized access or misuse.
We are committed to continuously improving our data protection practices to ensure your personal information remains safe, accurate, and handled with integrity.
7. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal data is handled, please contact us at:
L SPA
Address: 05 An Thuong 4, Ngu Hanh Son, Da Nang, Vietnam
Phone: +84 905 017 047
Email: [email protected]
Effective Date: October 26, 2025
At L SPA, protecting your privacy is not only a legal obligation — it is a reflection of our respect and gratitude for the trust you place in us.
We remain dedicated to ensuring your comfort, safety, and peace of mind from the moment you book your visit to the moment you leave our spa.
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