Spa Reservation

At L SPA, we value your trust and are committed to protecting your personal information with the highest level of care and transparency.
By using our services, you consent to the collection and use of your personal data in accordance with applicable data protection laws, including the Personal Information Protection Law (Articles 15, 22, and 24).

1. Purpose of Collection and Use of Personal Information

L SPA collects and uses personal information for the following purposes:
· To identify customers and manage reservations accurately
· To provide spa services, process payments, and issue receipts
· To comply with legal or contractual obligations
· To respond to customer inquiries, feedback, and disputes
· To improve service quality and enhance customer satisfaction

We only collect the minimum amount of information necessary to provide and improve our services.

2. Types of Personal Information Collected

Depending on the type of service you use, we may collect the following information:
· Identification information: Full name
· Contact information: Email address, mobile phone number, and preferred contact channel (home or work)
· Reservation details: Date, time, and type of service booked
· Payment information: Transaction-related data (where applicable)

L SPA does not collect or store sensitive personal information beyond what is necessary for providing our services.

3. Retention and Use Period of Personal Information

Personal information is retained only for as long as required to fulfill the purposes above, or as mandated by relevant laws and regulations (e.g., tax or accounting requirements).
Once the purpose of collection and use has been fulfilled, the information is securely deleted or destroyed without delay, ensuring that no personal data is retained longer than necessary.

4. Rights of Customers and Consequences of Non-Consent

Customers have the right to:
· Request access to, correction of, or deletion of their personal data
· Withdraw consent to the collection and use of their information at any time

However, if you do not consent to the required collection and use of personal data, L SPA may not be able to provide or maintain certain services, such as confirming or processing reservations.

Your understanding and cooperation help us maintain a safe and reliable environment for all guests.

5. Management and Protection of Personal Information

L SPA manages all customer data directly and internally, without outsourcing to third parties.
We employ appropriate technical and organizational security measures—including encryption, restricted access, and regular system checks—to prevent unauthorized access, loss, or misuse of your data.

We are fully committed to protecting your privacy and ensuring that your personal information is handled with honesty, professionalism, and integrity.

Effective Date: October 26, 2025
L SPA – 05 An Thuong 4, Ngu Hanh Son, Da Nang, Vietnam
Phone: +84 905 017 047 • Email: [email protected]

L SPA does not currently entrust or delegate the processing of customers’ personal information to any third parties.
All activities related to the collection, storage, management, and protection of personal data are conducted directly by L SPA, in full compliance with the Personal Information Protection Law and international data security standards.

L SPA recognizes that personal information is an essential part of the trust that customers place in us.
Accordingly, every activity involving personal data — including reservations, payment processing, communication, and customer service — is handled with the highest level of care, transparency, and security to ensure the privacy and confidence of every guest.

1. Internal Management Principles and Scope

L SPA maintains a clearly defined internal data management system, where access to customer information is restricted only to authorized personnel and solely for legitimate business purposes.
All customer data is securely stored using encryption, regular backups, and strict access controls to prevent unauthorized use or disclosure.

All employees at L SPA receive regular training on data privacy, confidentiality, and ethical handling of customer information.
This ensures that every member of our team understands their responsibility to protect sensitive data and adhere to all relevant legal and ethical standards.

2. Non-Delegation Policy and Future Conditions

At present, L SPA does not outsource or authorize any external party to manage or process customer data, whether for reservations, payment systems, or marketing purposes.
All personal information is processed entirely within L SPA’s internal systems, including booking management, payment processing, and customer communications.

Should it ever become necessary in the future to engage a third-party service provider for certain technical or operational support, L SPA will do so only under a formal written agreement.
Such an agreement will clearly define:

• The exact purpose and scope of data processing;

• Prohibition of data use beyond the contracted purpose;

• Confidentiality and data protection obligations of the service provider;

• Legal accountability for data breaches or unauthorized disclosure;

• The right of L SPA to audit, monitor, and verify compliance at any time.

If any outsourcing arrangement is introduced, it will be publicly disclosed on L SPA’s official website to ensure transparency and protect the rights of all customers.

3. Data Security and Oversight Measures

L SPA employs advanced technical and organizational safeguards to prevent unauthorized access, loss, alteration, or destruction of personal data.
These measures include but are not limited to:

• Use of firewalls, data encryption, and SSL/TLS certificates to secure online communications;

• Regular data backups stored in controlled and secure environments;

• Role-based access control to limit who can view or modify customer data;

• Logging and auditing of all data access and modification activities;

• Immediate response protocols for any suspected or actual data breach.

Additionally, L SPA conducts internal audits and security reviews to continuously monitor compliance with privacy laws and company policies, and to enhance protection where needed.

4. Responsibility and Commitment

L SPA takes full legal and ethical responsibility for safeguarding customer data.
We do not share, sell, transfer, or disclose personal information to any third party without explicit customer consent, except where disclosure is legally required by competent authorities.

In the unlikely event of a data security incident, L SPA will promptly inform affected customers and take all appropriate measures to contain the issue and prevent recurrence.

We view privacy protection not merely as a legal obligation but as a core principle of our customer care philosophy.
By handling all personal data with honesty, transparency, and respect, L SPA aims to build long-term trust and confidence among our valued guests.

We believe that protecting your privacy is inseparable from providing exceptional service — and we are fully committed to maintaining the integrity, safety, and confidentiality of your personal information at every stage of your experience with us.

Effective Date: October 26, 2025
L SPA – 05 An Thuong 4, Ngu Hanh Son, Da Nang, Vietnam
Phone: +84 905 017 047 • Email: [email protected]

Reservation – L Spa Da Nang